Pharmacy Assistant Course

3 days 9.30am – 2.30pm

Willetton – Wednesday, Thursday, Friday

Medical Reception Course

One day per week over 4 weeks 9:30am—4:30pm

Girrawheen – Thursday’s

Mandurah – Friday’s

Willetton – Saturday’s

Medical Reception Course Intensive Willetton ONLY

1 week full time, Monday – Friday inclusive, 9.30am – 3.00pm

(Optional Genie Training Available – Please note, this training is not compulsory and will incur a further fee)

A 30 minute lunch break is allocated for lunch at 12:45pm – 1.15pm. There will also be a 15 minute mid-morning break at 10:30am. Please note that all breaks are strictly timed.

You are expected to arrive and be seated for commencement of your course at 9:20am. Classes begin promptly. Punctuality is a courtesy to the trainer and other participants. If being late is unavoidable, please contact MediTrain to notify ASAP.

Must be neat and tidy and of a standard acceptable to the industry. Enclosed shoes preferred.

If for any reason you are unable to attend a class, notification is required in advance if possible. A student absentee form can be obtained from the Reception desk or your trainer.

All students will be treated with courtesy, respect and dignity.

MediTrain staff will treat all students in an ethical and professional manner.

MediTrain adopts policies and procedures which maintain high professional standards in the delivery of vocational education and training services.

MediTrain will maintain a learning environment which is conducive to the success of its students, using appropriate learning resources and methods.

MediTrain will market its vocational education and training services and products with integrity, accuracy and professionalism using accurate, relevant and up-to-date information and resources.

Students are entitled to protection of their privacy in accordance with the Commonwealth Privacy Act 1988. Personal information will not be disclosed to a third party without written consent. This includes personal data, academic progress and personal details. Only authorised MediTrain staff will have access to personal information in order to carry out its responsibilities in the best interests of its students.

We are dedicated to providing a safe and healthy training environment for all staff and students.

Academic Work

Students are expected to:

• Conduct themselves honestly and in compliance with MediTrain’s policies
• Not engage in Plagiarism or Cheating
• Actively participate in the learning process
• Behave ethically, avoiding any action or behaviour that would unfairly disadvantage or advantage either them or another student
• Ensure their learning activities are conducted safely and do not place others at risk of harm, including abiding by all ethics requirements
• Be familiar with the programs and resources available to assist them in completing their course
• Not behave in any way, which impairs the reasonable freedom of other persons to pursue their studies

Equity and respect

Students are expected to:

• Treat all MediTrain’s staff, Trainers and Assessors and other students with courtesy, tolerance and respect
• Respect the rights of others to express political and religious views
• Not engage in behaviour that is obscene, dangerous or offensive to others
• Not engage in behaviour that is unlawful, discriminatory, harassing, or bullying
• Not engage in behaviour that is perceived to be threatening or intimidating
• Not behave in a way that disrupts or interferes with any teaching or learning activity

MediTrain resources and reputation

Students are expected to:

• Use and care for all MediTrain’s resources
• Ensure their actions or inactions as a student do not harm, or bring into disrepute MediTrain’s reputation or good standing
• Not misuse technology or communications facilities in a manner which is unlawful or which will be detrimental to the rights and properties of others
• Not engage in any fraudulent or corrupt conduct

Bullying: is when someone keeps doing or saying things to have power over another person. MediTrain will not tolerate this behaviour and if a student feels they are being bullied, please report immediately to your trainer and/or Director.

Disruption: any student disrupting the class at any time will be asked to leave the premises immediately.

• Parking: In bays provided or street parking. Please be aware of all signage to avoid fines. (Willetton training centre – Street side parking only on the left hand side of Whyalla Street. No bays are available for student use)
• Smoking is not permitted within 10 metres of the building.
• Mobile phones must be off at all times during training.
• Only “bottled” water is allowable in the training rooms.
• No eating in classroom, including chewing gum.
• Breaks: There will be breaks for morning tea, lunch, and for the use of toilets.
• Please do not congregate in kitchen or hall areas, as this restricts accessibility for other students.
• Urn: students are requested not to adjust urn settings at any time. This is your trainer’s responsibility.
• Cups and utensils used by you must be washed, dried and put away and not left to drain on the sink.
• Any spillage on benches or floor must be cleaned up immediately.
• Microwave: food must be covered at all times when using the microwave. Please clean up any spillage immediately.
• Access to the training rooms is only allowed if a trainer is present in the room.
• All areas must be left clean and tidy at all times.

We ask that you please abide by the above rules to ensure the safety and comfort of all course participants. Should you have concerns, please speak with your trainer.

All tuition fees must be paid in advance. Non-financial students will be unable to attend classes.

MediTrain have a list of fees and charges for various requirements attached in this booklet under Administration Fees. Please contact MediTrain should you have any questions.

There are no refunds on deposits, as stated in your registration form.

Should you have to cancel or postpone your course (after acceptance of enrolment); due to illness or any other reason, arrangements can be made to attend another course at a later date. Notice must be given in writing. Please make an appointment to discuss with the Managing Director.  As per the Administration Fees attached, further fees may apply.

MediTrain has a range of policies and you are welcome to read these, on request. Please contact the Director, Elizabeth Davis, on 1300 883 945 or view all details on our website.

If you have any problems or special needs including help with literacy or numeracy, please speak with your trainer so that we can assist you further. MediTrain will help to arrange external support if you wish. MediTrain has access to welfare and guidance services.

Please ask your trainer for further advice.

A first aid kit is located in the kitchen area. Please inform your trainer if the need arises for any first aid application. You are required to complete an incident report and have it signed by your trainer.

Under the OHS Act (1984), all employers have a legal responsibility to make sure the workplace is safe and healthy and their employees are not exposed to hazards.  If you notice a hazard, please notify your trainer immediately so that it can be dealt with.

MediTrain is committed to providing you with a safe and healthy working environment.

Should there be a fire or bomb threat, all students and staff are to leave the building in single file, following the exit signs and assemble on the grassed area outside, opposite the front door of the building.

COMPLAINTS – MediTrain has a formal process for student complaints to manage and respond to which is available upon request. (Also available on our website and in the student induction materials)

Complaints can include allegations involving the conduct of:
a. The RTO, its trainers, assessors or other staff
b. A third party providing services on the RTO’s behalf, it’s trainers, assessors or other staff (Not Relevant for MediTrain as we have no Third Party Agreements) or
c. A learner of the RTO

APPEALS – MediTrain have a formal process for student appeals to manage requests for a review of decisions, including assessment decisions, made by the RTO.

PROCEDURE – Any student who has a complaint or appeal should initially approach their trainer to express their concern as soon as possible. The trainer will endeavor to resolve the concern. If unresolved, the student should complete a Complaints/Appeals Form. The concern will then be assessed by the Director who will endeavor to resolve
the issue.

All complaints/appeals will be acknowledged in writing as soon as practicable after the issue is raised and at all times open communication via email / in writing will take place.

All communications will be logged in the trainer folder and the continuous improvement
log.

If after the initial discussion with the trainer and the subsequent Complaints/Appeals Form completed and assessed by the Director the concern is still unresolved, an independent person or panel for review (Independent of the RTO and the complainant or appellant, at the request of the individual making the complaint or appeal) will be
nominated to deal with the concern. The student will be able to formally present his/her case if they choose to do so and will be able to nominate another person of their choosing to attend. A written statement of the outcome will be provided to the student which will include the reasons for the decision. The entire procedure should take no
more than 14 days.

If at any stage more than 60 days are required to process and finalise the complaint or appeal, MediTrain will:
a. inform the complainant or appellant in writing, including reasons why more than 60 calendar days are required, and
b. regularly update the complainant or appellant on the progress of the matter.

If the student is still unhappy with the outcome, the concern will be referred to the Training Accreditation Council for further action.
MediTrain’s complaints/appeals policy:
a. ensures the principles of natural justice and procedural fairness are adopted at every stage of the complaint and appeal process
b. are publicly available (Available to view on the website and in the student induction materials)
c. set out the procedure for making a complaint or requesting an appeal (As above)
d. ensure complaints and requests for an appeal are acknowledged in writing and finalised as soon as practicable, and
e. provide for review by an appropriate party independent of the RTO and the complainant or appellant, at the request of the individual making the complaint or appeal, if the processes fails to resolve the complaint or appeal.

MediTrain record all complaints and appeals received in the appropriate trainer folder, and document all details and outcomes in our Continuous Improvement log. This information allows us to identify potential causes of complaints and appeals and allows us to take appropriate corrective action to eliminate or mitigate the likelihood of reoccurrence used to review our processes and practices to ensure the issue doesn’t happen again.

Students are welcome to access their records at any time.  Please feel free to ask your trainer or contact Elizabeth Davis, Managing Director on 1300 883 945.

To provide you with “Quality Training for Today”, your feedback on our training course is invaluable to us.

On the completion of your training, you will be asked to fill in an evaluation sheet. This information assists us in maintaining a high standard of training and to facilitate improvement to the quality of our services.

Students will also be given “trainer to student” feedback on completion of the training program.

All students are welcome to participate in the Medical Reception or Pharmacy Assistant Course.

Pre-requisites:—Basic English numeracy, literacy and basic keyboard / computer skills. If you are not sure if you have the minimum Pre-Requisite, please contact the Director for a Language, Literacy and Numeracy Assessment and review.

If a student is unable to attend a class or an assessment, alternative arrangements may be made by contacting MediTrain. Referring to your Program of Work and Assessment Guidelines will direct you as to the session you will be required to complete. Please feel free to contact the office for further assistance if required.

All assessments and/or homework given to you must be completed and submitted on the date specified. This is in order for trainers to mark your assessments and provide you with feedback or request further evidence if required; before certification can be issued. Should there be any delay in submission, please advise your trainer ASAP by email to arrange an extension if needed. Late submissions with no previous contact or arrangement made may incur a late fee as the trainer will not be able to complete the appropriate marking and documentation within the required time frames. Please refer to the Administration Fees in this booklet.

It is important that you keep a copy of all assessments as MediTrain will hold a minimum of 2 students assessments for each unit delivered. You will receive feedback as to your outcome; however the marked work may be retained for audit purposes.

Submission guidelines and assessment requirements are outlined for each unit and are contained in this booklet. Please ensure to read thoroughly and ask any questions should you need further clarification.

This is the formal recognition of the skills and knowledge a person has, regardless of how or where these skills may have been obtained, i.e. through formal or informal training, work experience, voluntary work, and life experiences. Please refer to the Administration Fee for pricing.

MediTrain recognises any qualification or certification issued by registered training organisations, including Statements of Attainment, and any accredited courses that are nationally recognised and listed on the National Training Information Service. Please refer to the Administration Fee for pricing.

Our organisation is dedicated to the process of recognition. Should you feel this is applicable to you, please contact Elizabeth Davis, Managing Director to discuss.