Medical Receptionist Course

Course ID
Course Delivery
Classroom, Flexible or Correspondence
Course Duration
Short Course - 1 day per week (4 weeks)
Intensive Course - 5 days (Over 2 weeks)
Qualification Title
Partial completion of Certificate III in Business Administration (Medical)
5 Nationally Accredited Units
Western Australia (Willetton, Wanneroo & Mandurah)

Medical Receptionist Course Overview

Our Medical Receptionist Course has been developed through a collaboration of experienced industry professionals as well as the industry skills council to deliver the most thorough and in-depth Medical Receptionist training in Australia.

Our qualified trainers (Liz, Mel, Bianca, Lisa and Robyn) are highly experienced in Medical Reception, and Practice Management, giving you every opportunity to become the best, by learning from the best.

This course gives you a complete understanding of the procedures, policies and terminology needed to work in the medical industry. Included in the course is comprehensive training in the computerised medical accounting package, PracSoft (optional training in Genie also available), all aimed to transform you into a well rounded medical professional that will be a valuable asset to any employer.



Event Venue Date
Medical Reception Course Intensive March (Week 1 – Tues, Wed; Week 2 – Mon, Tues, Wed) Willetton Tue, March 7 - March 15, 2017 Register
Medical Reception Course Wanneroo March (Thursday) Wanneroo Thu, March 16 - April 6, 2017 Register
Medical Reception Course Mandurah March (Friday) Mandurah Fri, March 17 - April 7, 2017 Register
Medical Reception Course Willetton March (Saturday) Willetton Sat, March 18 - April 8, 2017 Register
Medical Reception Course Intensive March 2(Week 1 – Mon, Tues, Wed; Week 2 – Mon, Tues) Willetton Mon, March 27 - April 4, 2017 Register


Our medical receptionist course consists of 5 units of competency, all of which must be completed in order to obtain your certificate.


Basic and Advanced Medical Terminology
Major Systems of the Human Body
Medical Specialties (Area of Medicine/Type of Doctor)
Medical Abbreviations and Symbols
Medical / Diagnostic Procedures
Medical Notes
Spelling and Pronunciation of Medical Words
Fee structures
Medicare (Bulk Billing)
Veteran’s Affairs
Private Health Insurance (Private Billing)
Workers Compensation
Processing Accounts
Financial Records
PRACSOFT Training – This unit incorporates extensive hands on computer training. You will learn how to add and edit patients, make appointment’s in all formats and billing in all formats. Each student is allocated their own computer for the duration of training and our experienced trainers can assist each student become confident with the program no matter your previous computer experience.
Medical Records
Patient record keeping systems
National Privacy Principals
Ensuring currency of records
Creation of new patient records
Transfer of patient records
Understanding the stock control process in the Medical Environment
Monitoring of stock levels
Ordering stock
Storage of stock according to legislation
Rotation of stock
Stock requiring specialized storage
Assisting in disposal of out of date stock
Work within accepted codes of conduct
Follow confidentiallity, privacy and security procedures
Privacy Principals
Information disclosure
Documentation retention


We offer the Medical Receptionist Course in two different delivery modes so that you can choose how you learn.

Short Course

Short Course duration is 1 day per week (Day depends upon the location you choose) over 4 weeks from 9.30am – 4.30pm. MediTrain ensure to incorporate Hands on Computer training enabling you to become confident and competent using Medical Software as well as learning all the theoretical requirements to work as a Medical Receptionist.

Intensive Course

Intensive Course duration is 5 days over two weeks and is broken up as follows:
Week 1: Monday, Tuesday, Wednesday
Week 2: Monday, Tuesday

Session Plan

Upon commencement of training, students will be provided with a Program of Work that will outline their session plan. Below is an example of how the sessions could be delivered (Please note – This is example is not relevant for the Intensive Course or the Mandurah Branch):

Session 1

25% Complete (success)
Interpret and Apply Medical Terminology
Prepare and Process Medical Accounts
PracSoft Add/Edit Patients

Session 2

50% Complete (success)
Maintain Patient Records
Prepare and Process Medical Accounts
PracSoft Appointment Schedule Patients

Session 3

75% Complete (success)
Assist in Controlling Stocks and Supplies
Prepare and Process Medical Accounts
PracSoft Billing Patients

Session 4

100% Complete (success)
Apply the Principals of Privacy, Security and Confidentiality in the Medical Environment
Prepare and Process Medical Accounts
PracSoft Full review of Add/Edit Patients, Appointments and Billing Patients

Course Fees – $695

Are you a concession card holder? You may be eligible for various forms of assistance. Please call for details.

MediTrain course fees are all inclusive. Your fee covers all in class facilitated training, all books and learner manuals, use of Oxford Nurses Medical Dictionary and Hands on Computer Training on PracSoft.

MediTrain ensure to have an all inclusive fee so that you are not required to make any further payments once enrolled.

  • A minimum deposit of $200 is required upon enrollment.
  • All course fees are due at least 7 days prior to course commencement.
  • No refunds will be given on any amounts paid
  • In event of cancellation of course enrollment within 7 days prior to course commencement, the student will be liable for any outstanding course fees.

Employment Opportunities

Recent Medical Receptionist Jobs

General Practitioner

Company: People Medical Consulting Pty Ltd   Location : Joondalup WA   The team currently consists of 9 doctors, all very experienced, a highly efficient nurse...   Read More


Company:    Location : Perth WA   What Head Medical can do for you. Working initially alongside one other doctor you will be supported by...   Read More

GP for remote solo practice, WA Goldfields- circa $400kPA- 40wks+halve DWS

Company: AMA Recruit   Location : Goldfields-Esperance WA   Medicare, Hospital, Workers Comp, Private billing, Pre-employment Medicals,. This is a GPA Accredited Practice with excellent reception...   Read More

General Practitioner, Full time, East Fremantle, Perth

Company: AMA Recruit   Location : Perth WA   The Australian Medical Association is the premier organisation representing the medical profession, and AMA Recruit is a...   Read More

View all recent medical receptionist jobs


I congratulate you and your staff on a well run business, with highly qualified, yet friendly staff that would go above and beyond to help if needed. I am very happy with my studies at this stage and believe your course has set me on the right path to employment on graduation. I would not hesitate to recommend this course to anyone wanting to enter the medical reception field.

Shannon T

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